RETURN & EXCHANGE

HOW TO RETURN

You have 14 days from the shipping date of your order to return your purchase from dottjeansonline.com 50%free of charge. The items must have all their labels and be in perfect condition, Click here and fill the form to return , once we received your request we will work on return the item(s) asap 

HOW TO EXCHANGE

You have 14 days from the shipping date of your order to return your purchase from dottjeansonline.com 50%free of charge. The items must have all their labels and be in perfect condition. Click here and fill the form to place an exchange, once we receive your request we will send the courier to receive the item within 4 working days except egypt upper takes 6 working days to dispatch.
Unfortunately, we cannot accept returns on sale items or gift cards.
 

Exchanging or returning an item bought on dottjeansonline.com is very easy, just fill the form and wait the courier within 4 working days except egypt upper takes 6 working days

 

Refund & exchange policy

We have a 14-day return policy, which means you have 14 days after placing the first order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.